Contact
Contact CityVibe3D
Email is the way to reach us. We read messages about the product, accounts, billing questions we can route, privacy requests, and reports of a game that breaks the content policy.
What to include
- The email on your CityVibe3D account, if you have one.
- For a bug: what you clicked, what you expected, and the browser you used.
- For a game report: the page URL and what is wrong. You can also use Report this game on a sample game page, which opens a prefilled email.
- For a refund: the account email and, if you have it, the Paddle receipt. Paid-order returns are handled by Paddle as Merchant of Record. The refund policy explains the 30-day window.
- For privacy: say whether you want access, correction, or deletion of account data. Details are in the privacy notice.
We aim to answer product email within a few business days. Billing disputes about a charge you recognize can also go to Paddle buyer support, linked from your receipt.